Simple pricing for every size community and business.
Tap Family connects HIPAA-compliant family communication, staff workflows, EHR context, digital signage, and AI
assistance into one operational layer for senior care communities.
All pricing shown as per resident / month.
Family access is always free on every plan.
Core
Family communication
$16.67
/resident/month billed annually
Up to 17% savings with annual billing
Essential family communication for senior care communities.
Family mobile access for Apple iPhone iOS and Google Android
Core covers family communication, Plus adds staff operations and multi-site support, and Enterprise adds
custom integrations, branding, and rollout controls.
Feature
Core
Plus
Enterprise
Family communicationWhat families and frontline teams use to stay aligned around each resident.
Family communication
Secure messaging and announcements for families tied to resident context instead of generic inbox threads, with family access available on Apple iPhone iOS and Google Android.
✓
✓
✓
HIPAA-compliant communication
Communication workflows are designed for healthcare privacy expectations, including controlled access to resident-related information.
✓
✓
✓
Free for families
Families do not pay to access Tap Family. Communities are billed on the resident-based plan instead.
✓
✓
✓
Resident-specific updates
A dedicated resident feed helps families see the right updates without noise from the rest of the community.
✓
✓
✓
Shared family thread
Staff across shifts can see what families were already told, which reduces repeated explanations and callback loops.
✓
✓
✓
Staff directory access
Families can identify the right contact more quickly instead of relying on reception transfers or voicemail.
✓
✓
✓
Resident and room context
Resident identity and room details stay attached to communication so updates are easier to route and review.
✓
✓
✓
Staff operationsCapabilities that help teams coordinate work, handoffs, and follow-through.
Staff task views
Turns communication into visible, organized work instead of relying on memory or handwritten notes.
—
✓
✓
Assignment and status tracking
Tracks owner, urgency, task type, and completion state so follow-up does not get lost between team members.
—
✓
✓
Cross-shift handoff visibility
Incoming staff can quickly understand unresolved family concerns and recent actions before they respond.
—
✓
✓
Communication history
A searchable record of updates and actions gives leaders and staff more continuity over time.
—
✓
✓
AI assistance
Helps summarize updates, draft family-ready messages, and surface issues that may still need follow-up.
—
✓
Advanced / custom
AI usage limits
AI capacity is managed as shared credits that scale with residents served, with Enterprise allowing custom credit sizing and workflow design.
—
Shared resident-based credits
Custom resident-based credits
Administration and insightVisibility, permissions, and rollout support for managers and operators.
Onboarding and support
Implementation help and response coverage scale with the complexity of the deployment and team needs.
Standard / email
Priority
Dedicated + SLA options
Role-based permissions
Controls what different staff and leaders can view, update, or manage based on responsibility.
Basic
Advanced
Custom
Leadership dashboard
A management view into communication flow, open issues, and operational follow-through.
—
✓
✓
Analytics
Plus is designed for facility-level insight, while Enterprise adds portfolio-level reporting across sites.
—
Facility-level
Portfolio-level
TV signage support
Extends communication onto community TV displays for resident and family visibility beyond the mobile app.
—
Beta access
Custom rollout
Enterprise readinessIntegration, branding, and multi-site capabilities for larger organizations.
EHR support
Support scales from basic resident context in Core to advanced workflows in Plus to custom integrations in Enterprise, including PointClickCare, MatrixCare, and other FHIR-compliant systems.
Basic
Advanced
Custom
SSO / SAML
Enterprise authentication support for centralized identity, login policies, and access control.
—
—
✓
Branding and white-label
Lets larger operators present a branded family experience aligned to their organization.
Provides deeper integration options, structured exports, and implementation help for broader workflows.
—
—
✓
FAQ
Pricing questions
Quick answers on billing, family access, AI usage, TV displays, and EHR support.
Do families ever pay to use Tap Family?
No. Tap Family is always free for families. Pricing is billed to the community on a per-resident basis.
What does annual billing save?
Annual billing reduces the effective monthly price by up to about 18 percent compared with monthly billing, depending on plan.
How do AI limits work?
AI usage is structured as shared credits tied to the number of residents served. Plus includes packaged shared credits for summaries, draft messages, and unresolved issue detection, while Enterprise adds custom workflows and custom shared credits sized to rollout and policy needs.
What kinds of TV signage are included?
Plus includes beta access for community TV displays. Enterprise supports custom TV rollout planning, branding, and deployment for broader resident and family communication.
What EHR systems can Tap Family work with?
EHR support scales by plan, from basic context in Core to advanced workflows in Plus to custom integrations in Enterprise. Enterprise conversations can include PointClickCare, MatrixCare, and other FHIR-compliant systems.
Questions?
Not sure which plan is right for you?
Talk to our team about pilots, rollout planning, integration needs, and which per-resident model
fits your community best.
